2020. 2. 7. 08:37ㆍ카테고리 없음
Aug 6, 2018 - Have you ever needed to pull up a password for a Wi-Fi network you've. Luckily your Mac probably has it saved, here's how to look it up. Oct 19, 2018 - If you're in need of a new iPad, look at the recent model (known as the 6th generation) or even last year's 5th generation if you find it on sale.
Occasionally, a browser window may pop up with a scam message. Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called 'Moneypak'), trying to force you to download a potentially malicious program, or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus, and your computer has not been infected. This 'hijack' is just a JavaScript pop-up, and is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information.
No website has the capability to scan your computer for viruses. Most of these scammers, if you actually call the number, will ask you to install software giving them remote control over your computer. Do not do this either. This article will outline the solution to dismiss the pop-up.
It addresses this specific kind of pop-up. Pop-ups that are ads or pop-ups that can be easily dismissed are usually caused by, and are not addressed in this article. This article is mostly for Mac users, but if you are using iOS,. Either you visited a compromised/hacked website, or a website that displays ads from an ad distribution network that includes the scam website. Once on the scam website, the webpage's script will invoke a JavaScript alert which displays this message.
The webpage's script is set up so that the alert will just keep reappearing infinitely whenever you click 'OK' on the pop-up. Because this is a browser 'alert' and not an actual 'window,' most pop-up blockers will not stop these scams (you can read about ScamZapper, our Safari extension which is equipped to handle these scams, later on in this article). The good news is, this means that what you encountered is simply a scam webpage and not really malware, in spite of what the pop-up text claims - it's not caused by anything installed on your computer at all. The next sections will explain how to actually navigate away from and close these scam webpages.
Some of these scammers have adapted to the Safari update by adding several extra lines to the pop-up so that the checkbox is below the bottom of the screen. If you see a pop-up like this, or if you have an older version of Safari, please try the steps below to get rid of the pop-up.
Once you get rid of the pop-up, we strongly recommend updating Safari, if possible. Users of OS X Mountain Lion (10.8) can update to Safari 8, which makes it somewhat easier to deal with these pop-ups, as discussed in the last section. Users of OS X Mavericks (10.9) or later can update to an even newer version of Safari in which these pop-ups will not lock up the browser at all, as discussed in the first section. The scammers started using these in an effort to bypass the technologies introduced in Safari 9.1 that prevent JavaScript alerts from locking up the browser. They decided to start using authentication prompts instead, as they still lock up Safari and require acknowledgement before you can take any other action in the browser. Just like the traditional scam which uses an alert window, clicking any button, or entering anything in the text fields, will just bring the pop-up back. You can use the below steps to get rid of it.
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while launching Safari. This will prevent windows that were open the last time Safari was running from reopening. This will not work in all cases.
The shift key must be held at the right time, and even if done correctly, occasionally the window reopens. Even if the shift key trick works, it will prevent all windows from reopening, and you may have other tabs open that you do not want to lose. If so, try the suggestion below. After force quitting Safari, turn off Wi-Fi in the upper right of the macOS menu bar or disconnect the Ethernet cable, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to.
Navigate away from that page by entering a different URL, i.e. Www.apple.com, and trying to load it. You could also try closing the tab if you had multiple tabs open. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one. If pressing Command + W does not work, and force quitting Safari and restarting the application with the Shift key held down does not get rid of the pop-up, you will have to reset Safari. Normally, this can be done by launching Safari, going to the menu bar, and then clicking Safari Reset Safari.
However, most pop-ups of this variety will block access to many of the drop-down menus in the menu bar. You will need to locate the file specified below on the computer and move it to the trash. Make sure you quit Safari first (force quit if necessary). Mac users: You can download our free Safari extension, ScamZapper, to prevent sites responsible for such pop-ups from loading in the first place. See this page to learn more:. Please note that ScamZapper is not an ad blocker - it only blocks a certain kind of pop-up, like the ones mentioned in this article. Traditional pop-up or ad blockers typically do not catch these pop-ups.
ScamZapper's corresponding application can also perform the above troubleshooting procedures for you if you are having trouble with them. Choose 'Troubleshoot Pop-up' from the main menu to be taken through automated troubleshooting. If you encounter a pop-up like this, you should be able to close Safari by simply pressing the home button. If not, and you are using iOS 6 or earlier, try double pressing the home button, hold your finger on the Safari icon until it starts to jiggle, then tap the minus sign. In iOS 7 and later, after double pressing the home button, swipe upward on the screen showing Safari.
This won't delete Safari, just force it to close. If that still does not work, hold the power button until you see 'slide to power off' on the screen.
Instead of powering off, release the power button and then hold the home button for around 5-6 seconds until you are returned to the home screen. There may be cause for concern if you were not aware this was a scam and called the number in the pop-up. If you gave them your credit card information, you should call your bank as soon as possible, ask them to reverse the charge, and explain what happened to them, so they might consider blocking charges from the scammers altogether. If you are using an iOS device, the scammers probably just asked for money. If you are using a Mac, they probably asked for money, but also may have told you to install some software on your computer or give them remote access.
There is no telling what that software might do, or what they might have done while they had access to your computer. ( NOTE: You do not need to do any of the following unless the scammers installed anything on your computer - the pop-up alone is not a cause for concern about compromised data). If you are using OS X Lion (10.7) or later, reboot your Mac, and hold the Command ⌘ and R keys until you are taken to OS X's recovery partition.
For earlier Mac OS X versions, insert the install disk that came with your Mac, and hold the C key while booting up your Mac. If you made a Time Machine backup before you called the number, you can restore from that. Otherwise, the only way to be absolutely safe is to erase your hard drive (if you have important data that was not backed up, you can manually save these files to a flash drive, etc.
Before proceeding). In the Recovery partition, instead of selecting Time Machine, select Disk Utility. When it opens, select Macintosh HD (or whatever your partition is named) from the sidebar.
Go to the Erase tab (it is one of the tabs near the top of the window), and click on 'Erase' in the bottom right of the window. So far, so good! I picked up a forced download pop up screen for 'dl.pspvideodownloaupdate'. A pop up showing the Safari icon but with no 'X' (close) options appeared while doing a Google image search. I had clicked on a video link and was making choices too quickly!
After several attempts to restart Safari I decided to make the nuclear option and update the OS to Yosemite. No luck: It worked for a bit then the pop up demon came back. I found this article using my iPad and dumped the plist as suggested and all is well so far. Thanks to all. I HAD A POP UP THAT MADE MY COMPUTER IFROZEN AND THE ONLY WAY WOULD HAVE BENN TO CHECK 'OK' AND CONTINUE-NO WAY TO X OUT WAS PROVIDED.
I TRIED EACH SUGGESTED FIX WITH NO LUCK. FINALLY THE LAST ONE WHERE YOU GO TO FINDER, LIBRARIE/PREFERENCES. AND YOU DRAG THE SAFARI PREFERENCE IN TO THE TRASH CAN-THAT WORKED.
ONE HINT: WHEN I CLOSED DOWN THE COMPUTER IT ASKED IF I WANTED TO KEEP THE REMAINING WINDOWS OPEN THE FIRST TIME I CHOSE YES AND THE BLASTED POP UP RETURNED. I REPEATED THE PROCESS AGAIN AND ANSWERED 'NO: AND THEN IT FINALLY LET GO! THANK GOODNESS! AND THANK YOU FOR THE HELP! BOTH TIMES THE POP UP APPEARED WHEN I MIS-SPELLED GMAIL.
My poor husband-he has been complaining about these symptoms since mid-December as he was shopping. And I just now have examined what he's complaining about. I think he had been suckered into many clicks and has several of these Safari popup scams befuddling him. I took all the instructions offered here and spent about an hour executing them, over and over and over. It seems there are still two or three popups that have survived my best efforts.
For now, I'm just telling him to try to remember to use Firefox. I'm pretty Mac savvy, but have never run up against this challenge. Any further suggestions? Can I delete Safari completely and reinstall? Thank you for this. After fighting this for several weeks I called them and read them the riot act. His advise was to pay someone to fix my computer.
I told him I know how to do that what I wanted to know was how to remove his illegal advertizing from my computer. He wanted to have remote access I said no he asked why I told him I don't trust you he said if 'If you don't trust me we have a problem' I said 'no I will only have a proble if I trust you. I tried your solution it looks like it worked - thank you. The pop up I received was: Http://mac-alerts.com. I found this on Chrome while Safari was hijacked and, like others, found it to be the most helpful. I had tried updating both Safari AND my Mac's security software while this was happening, but the popup didn't go away.
Shift while restarting Safari did the trick. Should I still delete files or does it seem like it's done once you've restarted safely? I believe the site which caused it was something like radarmp3.
The popup said it was applehelp.net (I didn't see this on your domain list) and included a 1-844 number to call. That's all the info I have. Are you visiting the same website each time you launch Safari? If so, it could be that the particular website is malicious or has been hacked to redirect to that pop-up. If not, it could be that your wireless router has been hacked into.
A temporary solution would be to download our Safari extension, which will stop the pop-up page from loading so you don't have to force quit Safari and you can continue browsing. We can offer additional suggestions if you can answer the question about the webpage. I called and they told me to install rescue logmein rescue and i allowed them to get remote access. THE GUY WAS A BOATER FROM INDIA and his name was nick. SHOULD OF KNOWN RIGHT THEN and there. But anyways so he went to spotlight and on my terminal and told me someone from nigeria had compromised my laptop and that its not running as it should.
I could pay him 199.99 or go to the apple store for an additional 100. I said no and hung up so now I'm worried about what they might have done during the process of the remote access. So this literally just happened 30 mins and I'm reading more into it. My question is so i deleted the app and restarted my comp and looking to see traces of the logmein rescue app and its all gone. Besides reinstalling everything. Is there any other way?? Giving him remote access compromised my laptop even though it was for a no longer then 10 mins.
By Texan Gal on 3/08/15. Thank you SO MUCH!!!!
My safari browser was completely locked up with that pop up from. Absolutely nothing worked, my options were greyed out and I couldn't access anything that wasn't the pop up's 'OK' button. And even that just brought the pop up back in a split second. I couldn't get rid of the. thing no matter what I tried.
Disconnecting wifi and relaunching safari while disconnected allowed me the chance to navigate away from the malicious website causing the problem. Reconnected wifi and BINGO, a perfectly operational web browser. Thank you, thank you, thank you!!!! By zorak on 3/14/15.
this happend to my ipad it is fine now after going into settings and clearing the history.i called the number and i told the man i got a pop up message that said to call this number and he immediately told me i need to pay $100 to get rid of it without asking any questions.and i asked will this be charged to my credit card on file at apple? He said no you have to do it over the phone.and i replyed that this sounds kinda fishy.and real smug he says What? Then go to the apple store k bye.so i did some google and found this site.thanks for your help. By Anna on 3/15/15. Hi, Thank you so much for this helpful article, I got a Chrome Alert with this number on it 1-855-408-7834, I was freaking out so i called the number, the person who answered t thought i have a PC, when asked if it is Mac support the person told me that they are both helping Mac and PC, he give me this website and asked me to enter a code, since the guy sounded so shady, i didn't enter the code, and hung up the phone.
Few minutes later someone called me back from this number 1-212-321-4556 asking if i need any help because i called them, I said no and hung up again. I searched the internet and came across this article, I followed the steps and it worked, thank you. By kwoot on 3/20/15. Hello, I tried doing the /Library searches, and when I delete the indicated files and restart Safari opens normally once. When I close it out, it opens up with the same search engine that has been plaguing me this week. It is called 'search-quick.com'.
Initially I had the pop ups from the mac-systems-alert page and the steps from above removed all that, except now this search engine will not go away. I have reinstalled OSX, every time I open safari I go to preferences and set everything to where it should be (no java, homepage, etc). Just when it looks ok and I reopen Safari, the false engine takes over once again. Thanks in advance. By StillwaterEng on 3/21/15. I got a popup from www.trk-11-check-online-8.com and a screenshot of a similar event is at I'm on windows7 with google chrome. I don't recall the actual url that triggered it, but it was probably an 'apply now' button on www.ziprecruiter.com.
I don't recall the exact url because I was also researching Matlab alternatives at I strongly suspect ziprecruiter, but I had many other tabs open. I was able to call up Task Manager and I tried killing Chrome processes starting with the highest (latest?) PID first, but it killed the entire Chrome process. Re-opened, then restored tabs and all OK. Http//: online-safari-issue.com This notification told me that A major security issue was detected and that suspicious activity might have been detected. I called and the indian dude had me set up a support.me system where he had access to my computer which was plugged into my phone. I have to say, it was pretty convincing when he did a scan that looked super official and intimidating to anyone who know nothing about code. It even ended with 'network hacked'.
I was like woahhhh crap how do I fix it? He WOULDNT ANSWER. He went on saying, 'Im getting there'.
Then proceeded to tell me what these 'RUSSIAN HACKERS' could do and get all my passwords and bank accound info. I was like BRO how do I fix it? He still wouldnt directly answer.
Then he set up a notepad and wrote out steps about how to fix it. He told me to call a certain company of networkers who would install a software or something to fix my network and clean it, tune it up, and make it faster.
I was like okay how much does it cost? NO DIRECT ANSWER. I was pretty sure it was a scam at this point. Especially because of how insistent he was. He finally told me it was like $146 and I was like UH HUH NO. He said can you afford $99 and Im like NO.
Thanks for yo time, pal. So yeah.how I fixed it was by deleting all my apps with important info on them and re installing them for safety, but turned off my wifi and cleared the safari pages i had open. Then I turned my wifi back on and the pesky notification went away. No money, no hackers, and i went on with my day. Hope this helps! Btw.the number they told me to call is I was able to call it back so its not a telemarketer. I didn't see this article until after the fact.
I had a pop up that disabled all functions. So in a haste, I shut down my computer by pressing the power button. This shut down my Macbook Pro, but it restarted with the same windows, but I managed to close everything then. When I restarted it, I was getting a weird grey globe logo at the startup.
I managed to fix this by going through the system preferences, but now I'm seeing a grey apple logo at start up. Start up starts with a blue apple logo with gears, then goes to a grey background with apple logo then to my login. Can someone tell me what is going on? How can I resolve this issue? I don't see anywhere in your comment where you mentioned trying holding the shift key when relaunching Safari.
If you haven't tried that already, repeat the steps you tried (turn off Wi-Fi, quit Safari, close out of the tab, quit Safari again), but before you re-enable Wi-Fi and relaunch Safari, hold down the shift key when opening Safari, and you should see a brand new window with no tabs open. If, for some reason, that still does not work, while you have your Wi-Fi turned off, launch Safari, and in the menu bar go to Safari Preferences Privacy Details (next to 'Cookies and website data'), look for the webpage that was displaying the pop-up, and click Remove. If you are not sure what the webpage was, to be safe, click 'Remove All Website Data' from the Privacy pane in Safari's preferences.
I got the pop up with the phone number 1 888 258 5284; I initially believed it and called, but when the person told me to go to www.support.me which is not listed above -, I became suspicious and asked him to give me some form of identification that he was apple support. He said that that was just the default number and that he couldn't give me anything else to prove his ID.
At that point I told him I would call him back and hang up the phone. I did not run the software they wanted me to, which the guy said was to give them access to me computer (which also made me suspicious).
The popup I encountered which completely froze my access to Safari was from 'techsupportpros.co' (not '.com', which is a dead giveaway it's a scam because I'm not aware of any '.co' domain). I had to go to the second level of addressing the issue, meaning I had to junk both the Safari.plist and the Saved State, but once I did, Safari seems to be back to it's old self. Of course, when you delete a.plist file, you lose everything under History, but that seems to me a very small price to pay to regain control of what is my primary web browser.
I also downloaded ScamZapper to my Desktop immediately using Google Chrome, just in case there were still any issues remaining with Safari that I was not yet aware of. THANK YOU SO MUCH Matthew Leeper and Apple Club for 1.) explaining what the.
was going on (this same problem has happened to me in the past, but in those instances was always resolvable with a Command-W window close. The one from the scumbags identified above, was MUCH nastier and could not be resolved with a Command-W as prior occurrences were), and 2.) offering for free what I hope will be a solution in ScamZapper, although these guys are very smart and calculating, and I'm sure it's a constant battle to try and stay ahead of them. It's happened to me 4 or 5 times in the past, but never once used the same language/presentation, or was from the same obviously multiply redirected domain. There were always variations, sometimes minor and sometimes not, but until this instance, had all been resolvable using Command-W. In total exasperation, I did call the 'tech support' number from the popup (actually I got multiple popups, each showing a completely different phone #, but all going in the same place), and was eventually told by these malicious. (pardon the crude expression, but I think it's appropriate in this situation) that they were 'Apple's outsourced Tech Support Department', and, just as you said, telling me I had to buy and install additional software at a cost of $180 USD to prevent it from occurring again.
When I asked very specific questions about their alleged relationship with Apple, such as why this software wasn't available from Apple but only through them and told them I'd have to hear that directly from Apple before I gave them any information whatsoever, they disconnected me without another word, which sealed the deal for me that they were the lowest form of online extortionists. Word of advice: always have at least one, and probably several, alternative browsers installed, updated and ready to use even if Safari is your browser of choice, because if I hadn't had Chrome, I wouldn't have found Apple Club and have no idea how things would've turned out.
Thank you again, Matthew Leeper and Apple Club, for your very clear and concise process to resolve this ugly scam, for providing ScamZapper as a free download, and for keeping it as updated as possible, because scammers are constantly tweaking their methods to stay one step ahead of most Safari users, and, I'd imagine, both Apple and law enforcement. It ended up costing me over 8 hours of online time I really needed, but the outcome could've been SO MUCH worse without you. Kudos to you all for what amounts to a public service. Kudos to you all. I'm extremely grateful. This pop-up seemed to lock up the entire computer, although it could've been my three year old.
She clicked a lot and hit some keys when it popped up, and before we noticed what was going on. I tried shutting down the computer first and chose 'cancel' when asked about opening what was open previously.
This didn't work, and then I found this article on our other computer. The shift key worked, and I went through the Safari preferences and deleted the plist file just to be sure. I downloaded what I thought was a free youtube to mp3 converter. So I did install something on my computer that came as chip.dmg.
I immediately had my browser hijacked. As I realized that this was happening, I force quit Safari and restarted my computer to to short circuit the install of the download. I don't really know if I was successful. I rebooted and ran Sophos Anti virus which found one mal ware. I believe it was what I had been in the process of installing. When I rebooted Safari I got a url to 247techquery.com and a popup box with no close button telling me there was a security problem and to call a 1-844 number.
The scammers who answered told me they were part of 'global tech support'. I was angry and did not treat them nicely. I demanded to know what company they worked for and was told Technogeeks. They wanted me to pay them to 'fix' my computer and claimed that they didn't know who technoquery was. And that their number was not the 1-844 number, but I had been routed to them. I called bullshit on them and told them I would hang up and call back, which I did. Same folks in Beirut.
I booted up Firefox and input the 247techquery.com address and a bogus video download site loaded. I guess they are fishing for suckers to download videos. I yelled at them for a while and got nowhere. I've run disk doctor and found the dmg and trashed it. I'm hoping that is all the damage that was done. Thanks for the recommendations. Thank you so much!
You saved me a trip to the Mac Store! The virus I had was the: mac-securities.com securitywarns.com contactpchelp.com firewall-alert-triggered.com It did not respond to turning off Wi-Fi. I not only deleted the Safari. Plist as you suggested but also found a Safari.Plist.lock. I deleted it as well. I emptied trash and rebooted only to have the virus warning pop up again!This time I held down the Shift Key and it worked! I sent into my Safari preferences and deleted cookies.
Question 1: Under security it says 'The Google SafeBrowsing Service is unavailable. No updates have of furred in 43 days' what does this mean? Question 2: under PASSWARDS should I clear all passwords? Thanks again! Got this yesterday.
Called the number (thinking it was probably a scam) and talked to the guy on the other end just to see who it was and what they wanted. He claimed he was safari and google chrome tech support. He wanted to know my computer type, the age of it and what I was using at the time the message popped up. He told me a few steps to do and told me that macs do not get viruses so it was probably caused by a website that I had recently shopped on. He claimed the only way to fix the problem was to go to accessmypc.net and enter the code he gave me, which would then grant him access to my computer so he could 'clean out the bugs'. He told me there was nothing I could do on my own, the only option was to have him 'help' me.
Looking For You Now
He claimed that even if I got a new computer the bugs would still be linked to my information. (scary if you don't know this is a scam). He insisted many times to grant him access to my computer.
He even yelled at me on the phone for questioning him about why I had to grant him access. The whole time, I knew this was a scam so of course I didn't give him any information about myself. He tried to scare me into giving him this information, so at that point I just hung up and felt bad for anyone who actually did give them their information. These guys are good at scamming and convincing you that you need their help, but do not fall for it!!!! So pleased I found this site. Safari would not load w/o this almost full screen notation that Adware had infiltrated, or such, Safari.
Not sure of the other information on the page. It was two (2) weeks ago that it happened and shutting down Safari, the Mac Mini, etc would not keep the page from showing up when trying to open Safari. I used my laptop until today and found the site and tried opening Safari while holding the Shift Key: ALAS all is fine and I thank you, and others who commented. Was a simple solution that made me very happy.
The article was very helpful. The first step didn't work, because the scammer had blocked out all the options on the Safari menu bar. Going further, I closed the application, then did the shift/open trick and it opened in a clean copy. The offending instance was showing in the tiled (recently opened) windows and I deleted those windows. Then I went to History and deleted the past few day's history, hoping that will help prevent recurrence. One note - there was a key sequence of control-W or command-W given in the article for force quitting an application. That does not work with the version of OS that we are running.
We have to use command-Q for a force quit. None of these steps have helped me get rid of the ad! The ad is from mac-protection-care.info and states 'Are you sure you want to leave this page? Critical Security Warning!
Your Mac is infected with a malicious adward attack. Please contact apple support at (844) 502-1063 and provide error code WBACK7917 to scan and resolve any potential threats to your personal and financial information, which was being tracked by suspicious connection. Consequently we are performing additional security checks to verify the source of the attack and have halted all your system resources in order to prevent any additional damage to your system and information.
Please call customer service at (844) 502-1063 to resolve issues.' The ad window extends past the bottom of my computer screen so there is no option to press okay or leave the page. I did not call the number and went through to delete the files from library preferences, etc. Safari preferences is grayed out and I can't shut down the computer or quit safari.
😕 Do you have any ideas on what to do? I freaked out and called, but started to get suspicious when there was no mention of the company name or of Apple when it was answered. As I started talking to the guy, I was researching the phone number and the supposed website on my iPad.
The guy asked if he could have remote access to my computer while I was reading it was a scam. I told him I'd have to call him back and hung up. Then I followed the instructions here, and everything seems fine now. Time to stop surfing the web and go to bed. Just an FYI: the message I got made it look like Norton AntiVirus had done an online scan (I don't have Norton AntiVirus) and identified a trojan (Deal Ply) and spyware bot. The screen would freeze and I was warned that turning off the computer would lead to data loss.
Of course I was directed to call a toll free number where someone would help me solve my problem.I just turned off my computer, did not launch Safari when I rebooted, and used Google Chrome to search for an answer, which is how I found your helpful advice. My neighbor's browser was hijacked the same way and she called the toll free number. She was told to download software to give them control of her computer, at which point she finally realized it was a scam.
I got the pop up saying that a virus had entered my system and to press 'OK' to start the process to get rid of the virus. I didn't press it, just went for the force quit of Safari and then restarted my mac. When I started it again and went to Safari, everything was normal. Anyway, I wiped all history and cache from my Safari. So, probably a stupid question but just to make sure, this kind of stuff can't somehow actually introduce a virus to your computer right?
Have You Been Looking For Machines
And getting rid of the pop up is enough, there's no need to go through with all the other steps? I was thinking on installing the free version of ClamXav, the one they offer on their web for 30 days, but I now I don't know if I need it.
My computer is working properly and the pop up hasn't reappeared. Thank you for taking the time to make this article, it has been a great way to learn more about these.
I got a popup from I turned off wifi, had to force quit safari (most options were greyed out like you mentioned, and the popup scrolled way past bottom of screen, so I couldn't even see the button except when I drug the window around), and then I re-opend safari while offline and closed the offending popup, quit safari again, turned wifi back on and re-opened safari. Seems to be back to normal now.
I don't see any downloads that happened. The Safari preferences were greyed out, and everytime I clicked the fake warning dialog, another tab would open and another dialog would pop up. I had a lot of other Safari windows open, so I did not want ot reset and lose all that. What worked for me was to hold and press cmd-w for a few seconds to buffer up a bunch of “close tab” commands, and then press the return key to dismiss the dialog box. After doing that quite a few times, I slowly reduced the number of scam tabs open and eventually got them all closed. Have to be careful not to overshoot and close windows you want to keep. A pop up appeared on Safari giving me a number to call claiming to be Apple.
I cannot use the Safari browser at all due to this pop up. Regrettably I called the number and let them remotely get into my laptop!!!! I knew something wasn't right, but I wasn't sure! I can't believe I fell for this. I didn't give them any money although they were being very pushy which was a dead giveaway! However I did give them my name and birthdate.
What can I do now to make sure they haven't accessed my private info? 2nd time having the problem on my husband's user, and misplaced my notes that fixed. Will try these INSTRUCTIONS now and printed. To keep in a pocket folder. Thank my Jesus doesn't affect other users. Unfortunately due to his health issues, he has 'time' to do Song pop, which seems to be the 2 times that occurred.
Thank for the advice. DO YOU KNOW IF (ALONG WITH SCAM ZAPPER) DOWNLOADING MALWAREBYTES ANTI MALWARE FOR MAC WILL HELP WITH SUCH ADWARE TOO?
God Bless you and others for the patience to care enough to help guide others. I just had this pop up, and I wasn't sure, so I DID call the number. As soon as he asked for information to install, I told him no, that my husband handles all the network stuff and I would have him fix it.
I then went through preferences and removed website data. I know I didn't do anything by calling since I gave them no info. But I just want to make sure I don't need to tell Safari to stop logging passwords or anything like that. They don't have access to anything just by having the popup on the page, right? Thank you so much for posting this! That was super scary. Something took over Safari and was there even after Forcing Quit and rebooting.
I use Firefox for everything important, and only use Safari if I go onto FB, Twitter and sites that I'm unfamiliar with, always clearing it after every session and then closing it entirely. That was a scary reminder that there are creeps. So sad that some people with technical talent chose to use it for harm rather than good. Thank you again for posting helpful information. Fixing the bug was a huge relief. Have a good day!
Thank you for your support. I was told by Apple when I asked about using virus protection or any other type of proctective software on the Windows side of my Mac, not too worry.
They said with Mac the primary operating system any attack would be protected via it. I recently went on Internet Explorer, (a rare occurrence) because of an issue getting on a site with Safari. Within a couple of days I was hijacked, or so I thought with a pop up. It took a while to figure out what it was but once I read these come through your browser I found and downloaded the ScamZapper app.
Have You Been Looking For Mac Free
Hence the reason for my original question. I wouldn't think simply running a Mac as I was told would automatically protectect I.E. Do you suggest I use a browser extension compatable with IE, if yes which one? Thanks again with any help.